timesleader.com

Travelocity call center to close

By Travis Kellar tkellar@civitasmedia.com

July 29, 2014

HANOVER TWP. — A total of 88 employees formally will lose their jobs when a Travelocity call center closes at the end of next month, although officials with that firm and corporate parent Orbitz Worldwide said an undisclosed number have been offered Orbitz jobs.


Orbitz spokesman Tim Enstice said employees have 60 days to determine whether they want to stay. He did not have any indication as to how many employees would carry over, but said keeping the staff would create a “seamless customer service experience” and keep people employed.


“That benefits everyone, at the end of the day,” Enstice said.


It was not immediately clear where any Orbitz jobs would be based.


Travelocity Partner Network was sold to Orbitz Worldwide in February. According to a news release announcing the sale, Orbitz Worldwide acquired assets and contracts of the Travelocity Partner Network, “which provides private label travel technology solutions for bank loyalty programs and online commerce sites.”


Travelocity filed a notice with the Department of Labor and Industry this month under the federal Worker Adjustment and Retraining Notification (WARN) Act to declare that the facility will close effective Aug. 31, and that with that closure, 88 jobs will be cut.


“By the end of the month, it will no longer be a Travelocity facility,” Travelocity spokesman Keith Nowak said.


Enstice explained that private label travel technology solutions enabled credit card companies, such as American Express, to use Orbitz’s services so customers could book flights or hotel rooms. In return, those hotel companies would not need to create a similar infrastructure on their own.


Orbitz, based out of Chicago, serves as an online travel company to assist customers in planning and booking trips.


According to the release, terms of the transaction were not released, but both Enstice and Nowak said the call center’s closure was a part of the deal.