UGI tops list
UGI Utilities ranks highest in customer satisfaction among large natural gas utilities in 2013 in the eastern United States, according to J.D. Power.
The 2013 Gas Utility Residential Customer Satisfaction Study measures customer satisfaction performance among the 74 largest U.S. gas utility providers. The study measures customer satisfaction in four regions of the country on six key factors: billing and payment, price, corporate citizenship, communications, customer service and field service.
For this study, UGI Utilities overall satisfaction score was based on ratings from customers in UGI Utilities – Gas Division, UGI Penn Natural Gas and UGI Central Penn Gas. Together, the UGI companies serve 586,000 natural gas customers in 45 counties in Pennsylvania, including Luzerne County, and one county in Maryland.
CEO, worker pay gap
may become public
Public companies would have to show the difference in pay between their CEOs and ordinary employees under a proposal advanced by federal regulators.
The Securities and Exchange Commission voted 3-2 Wednesday to propose a rule that would compel companies to report that information publicly. Companies would have to report the ratio between their chief executive’s annual compensation and the median, or midpoint, pay of employees.
Business groups such as the U.S. Chamber of Commerce vigorously oppose the requirement, saying it will be costly and time consuming for companies to gather the pay information on their employees. The mandate also could put U.S. companies at a disadvantage relative to their foreign competitors, the business interests say.
Toys R Us releases
its ‘hot’ toys list
Will your kids be clamoring for an Elmo that gives hugs, a loom that lets you make rubber bracelets or a kid-size go-cart this holiday?
Those and others have made Toys R Us’ annual list of “hot” toys that the company is betting kids will want around holiday time.
It’s a crucial calculation because retailers can make up to 40 percent of annual holiday sales during the holiday season, so Wayne, N.J.-based Toys R Us needs to make sure it has the right mix of toys at the right prices.
Overall holiday spending is expected to be cautious. Retail revenue in November and December is expected to rise 2.4 percent during the biggest shopping period of the year, Chicago-based research firm ShopperTrak said Tuesday. That compares with a 3 percent increase in 2012 from 2011.
Meanwhile, Toys R Us, the largest specialty toy retailer in the U.S., has its own challenges. It’s facing tough competition from discount stores and online retailers, and is in the midst of a CEO search since Jerry Storch left in February.
But executives at the privately held company say they expect a bustling season.