When the Fireplace Gallery, located midway between Dallas and Tunkhannock, created its business slogan of “your most complete fireplace and chimney experts,” it wasn’t bluffing.
More than just a store that sells fireplaces, according to owner Daniel A. Dembowski, 44, of Noxen, “Fireplace Gallery is a full service hearth shop. Services include everything from your basic chimney repairs, stainless steel chimney liner installations to sales of wood, gas, coal, stones, furnaces and custom-built fireplaces. We also sell wood pellets, bagged and bulk, coal, delivery available and we refill propane tanks.”
The shop also offers a free storage program for wood pellets, so customers can purchase early orders to get the best price at the beginning of the season and store it until needed. Some of the other many services it offers include chimney cleaning, stone and brick work, rebuilding of chimneys and many jobs similar businesses often refuse due to the degree of difficulty, according to Dembowski. The shop accepts both residential and commercial work.
Some products offered include basic wood, pellet and coal stoves and commercial central heating systems which burn coal.
Dembowski said the best part of his job is the “customer satisfaction” aspect.
“When you know that you’ve provided good service to the customer, and they show it,” he explained. “I think that’s a good deal for the customer and the Fireplace Gallery. I get the satisfaction of helping someone out, and they are happy because they are getting a good fireplace and heat source that is keeping them warm and saving them money. It’s a very satisfying job.”
Dembowski started the business about 17 years ago as a service company out of a truck and a garage. He worked his way up to an 8 by 24 foot office trailer with 10 stoves, then built the current location which opened in 2001. He now employs three staff members.
He said the main reason the business was able to grow so much over the years was the support from his customers.
“It’s the biggest thing for any business,” he said, “the customer satisfaction. We sell quality products, we provide high quality service, we do a lot of work that other stove shops do not do, we service all makes and models of stoves and fireplaces. We’re very accommodating for people, we’re very flexible, we’re not just set in our own ways. We’re here because of our customers, so we need to offer them what they need, as long as it’s within safety guidelines.”
His advice to other businesses just starting out is to “provide an honest service.”
“You’ve got to have business every day,” he added. “If it’s worth doing, you’ve got to do it every day. You can’t build a business part time.”
He said another aspect that contributes to the success of his business is that it provides products that help people save money, such as furnaces and coal and services that help keep people safe, such as chimney cleaning. He added that staff members at Fireplace Gallery are friendly and helpful, and share his goal of providing quality and customer satisfaction.