WILKES-BARRE — Pennsylvania American Water is alerting customers to be aware of imposters posing as company or municipal employees to gain entry to their homes.
Earlier this week, an individual claiming to represent the “water company” approached a Wilkes-Barre resident under the guise of checking for dirty water. The incident resulted in a robbery, which is under investigation by local police.
The company reminds customers that all Pennsylvania American Water service personnel wear uniforms, drive company-branded vehicles and wear photo identification badges with the company’s logo. Customers are urged to take time to examine the photo identification tag whenever a Pennsylvania American Water employee arrives at their home or business.
The company does not accept payment at a customer’s house or business.
Citizens are advised to not let utility workers that they were not expecting into their homes without proper identification. Residents with any suspicions about individuals claiming to be water utility workers should call 9-1-1 or Pennsylvania American Water’s customer service center at 1-800-565-7292.