SANTA CLARA, Calif. — Can you hear me now?
That's what San Francisco 49ers offensive coordinator Greg Roman felt like he kept asking quarterback Alex Smith on his headset last season. While the NFL's coach-to-quarterback radio connection has been a part of the game for three decades, the most popular sports league has not always been on the cutting edge of technology.
"There was one time when I was doing it and it happened to be on the same frequency as an airline in a certain city," Roman said. "And it was a critical situation in the game and all you hear is Southwest pilots talking."
Such scenarios might soon be a thing of the past.
The NFL is switching from the old analog system coaches used to relay plays to their quarterbacks and launching a network that uses digital technology. The system was tested during the preseason and Pro Bowl last year before getting rolled out in every NFL stadium permanently this year.
The manufacturer, Nebraska-based Gubser & Schnakenberg LLC, also has designed the headsets to be more user-friendly than the former Telex technology. There's no longer a delay preceded by a beep to wait for the frequency to clear. Instead, coaches now push a button and can talk instantly and with a consistently clearer sound.
New York Giants middle linebackers Chase Blackburn and Mark Herzlich took turns wearing the helmets — which one defensive player is allowed to wear in addition to the quarterback — connected to new headsets for the first time last week.
"There wasn't any of the static in there that you got sometimes," Blackburn said. "With the other system, the coach had to hold down a button for a second or so, and some coaches would start talking just when he held the button down and you would miss half of what he said."
Since coaches and coordinators began talking to quarterbacks with radios in 1994, miscommunications and mishaps have been an occupational hazard.
Vikings offensive coordinator Bill Musgrave will never forget when he was the quarterbacks coach for Atlanta on a November 2008 trip to the Oakland Coliseum. It just so happened that a certain Material Girl was putting on a concert that same day at the adjacent Oracle Arena, where the NBA's Golden State Warriors play.
"The frequency was tied in to the Madonna concert that was going to go on there in Oakland that night where the Warriors played," he said. "We were listening to Madonna rehearse that afternoon prior to her show. That was going to be confounding to (quarterback) Matt Ryan."
Apparently the tunes didn't deter the Falcons. They beat the Raiders 24-0.
When Smith entered the NFL as the No. 1 overall pick out of Utah in 2005, he had visions of working with top-of-the-line equipment and constant technology innovations. So imagine his surprise when he looked inside his 49ers helmet to find a few AAA batteries and a patchy radio device.
"You expect more when you come in as a rookie," Smith said. "You're thinking this is going to be some crazy high-tech stuff and then you actually look in the helmet and it's not."
Giants backup quarterback David Carr — a former teammate of Smith with the 49ers — had the same reaction after Houston made the Fresno State standout the top pick in 2002.
"I've had conversations that weren't even in the stadium in my headset," Carr said.
After decades of relying on hand signals, color-coded wristbands or sideline posters, headset technology has still proven to be the best form of in-game communication.
Each team is only allowed one live helmet, designated by a small green dot on the back, on the field at a time. Once the 40-second play clock begins, coaches have 25 seconds to make a call and pass on information. The microphones for all the radio transmitters shut off automatically at the 15-second mark. A league official also is on site to monitor.