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Stripes, polka dots, and beautiful floral patterns. If you are familiar with shopping Boden, you know those are just some signatures of the Boden British style that are shipped out right here in Pittston Township.
Driving along Route 81 North you are bound to notice several large warehouse and office buildings that make up part CenterPoint Commerce & Trade Park East in Jenkins Twp. Boden is one of those buildings that you can see, 11 years young; the only call center and warehouse in the United States. Boden headquarters are in London, England and the company was founded by Johnnie Boden in 1991.
Boden is a British clothing line for women, children and men, mostly selling via the Internet and catalogs. With that said, Pittston is home to the only Boden outlet store in the United States and is run and operated by the Boden team from the Jenkins Township Business Park, CenterPoint East.
Boden is home to over 60 customer services representatives and 125 warehouse employees. This Boden operation handles customer service calls and shipping throughout the United States. The Boden brand continues to grow its image in America with sales that increased 20% in the United States in 2018.
I spoke with Jenna Tribbet; Head of U.S. operations and Mary All Olver, Call Center Manager. Both women sparkled and shone when they spoke of their employee culture.
“We deliver joy,” said Olver. A lot of new employees that have customer service experience are often a little burned out from prior high-pressure call centers that they’ve worked. Not at Boden.
Boden’s service teams’ goal is to make the customer happy, and they do! The sense of “delivering joy” can be seen internally and of course, to their customers.
Boden employees can look forward to a casual dress code and a very friendly work environment. Coffee, teas, popcorn and more are daily treats that employees have access to at no charge. They also get clothing allowances for Boden products. Employees that are involved in local charities are also allowed to take paid time off to volunteer their time and services.
Boden cares about their communities. Tribbet told us they financially donate to four charities per year, all based on employee input.
Recently, they raised almost $1,500 for Big Brothers Big Sisters of the Bridge for annual Bowl for Kids’ Sake. In addition, Boden works with local organizations like Toys for Tots, Blue Chip Farm and the Pittston Chamber of Commerce. In fact, they are sponsoring a happy hour Friday, April 26 at 3 p.m. at the local Susquehanna Brewing Company.
Boden has several job opportunities open. Please see their ad for information on how to apply.
And don’t forget to shop the Boden Outlet store, 73 South Main St., Pittston. They are open: Thursday 12 p.m. – 7 p.m., Friday 10 a.m. – 4 p.m., Saturday 10 a.m. – 4p.m. and Sunday 12 p.m. – 4 p.m.