WNS call center closes; 107 out of work

By Bill O’Boyle - [email protected]
WNS at 1061 Hanover streetin Hanover Twp has closed. - Aimee Dilger | Times Leader

HANOVER TWP. — A call center in Hanover Township closed Sunday, leaving 107 people out of work.

WNS Global Services, 1061 Hanover St., shut its doors, according to a WARN notice filed with the Pennsylvania Department of Labor and Industry.

In March of 2016, WNS was to expand its Hanover Township operations over the following five years. Gov. Tom Wolf’s office announced that WNS had committed at least $2 million to the expansion and would increase employment with the creation of 303 new jobs.

According to the release at the time, the project was coordinated by Pennsylvania’s Office of International Business Development and the Governor’s Action Team, in collaboration with Penn’s Northeast, an economic development firm in Pittston.

Michael Gerber, press secretary at the Pennsylvania Department of Community & Economic Development, said the Wolf Administration has initiated outreach through the Department of Labor & Industry’s regional Rapid Response Coordination Services to offer affected workers at WNS Global Services with the information and services they need to successfully return to the workforce.

“Any company that works with the Governor’s Action Team and receives state funding for job creation projects is held to the highest standard of accountability to meet the job creation and investment obligations laid out in the agreement,” Gerber said. “If a company fails to meet those obligations, DCED will take action to claw back any state funding distributed to the company for the project.”

Gerber said DCED distributed a Pennsylvania First Grant and issued Job Creation Tax Credits to WNS Global Services in the past year to support the location’s expansion.

“With the location closing, DCED has recaptured the tax credits and is pursuing reimbursement of the grant funding,” Gerber said.

The Hanover Township company is a subsidiary of WNS Holdings Limited, which provides a provider of global business process management that offers services including customer care, finance and accounting, research and analytics, and industry-specific solutions.

WNS at 1061 Hanover streetin Hanover Twp has closed.
https://www.timesleader.com/wp-content/uploads/2018/10/web1_TTL100118WNS.jpgWNS at 1061 Hanover streetin Hanover Twp has closed. Aimee Dilger | Times Leader

By Bill O’Boyle

[email protected]

Reach Bill O’Boyle at 570-991-6118 or on Twitter @TLBillOBoyle.

Reach Bill O’Boyle at 570-991-6118 or on Twitter @TLBillOBoyle.