Contact-free curbside pick-up now available at Macy’s

WILKES-BARRE TWP. — Macy’s in the Wyoming Valley Mall is now offering curbside pick-up for its customers.

Curbside pick-up will be available for customers unable to wear a face mask, which is required by Macy’s for customers and employees to enter the store.

Macy’s at the Wyoming Valley Mall reopened on Monday and will be open Monday through Sunday from 11 a.m. to 7 p.m. New protocols will be followed to keep workers and customers safe.

Earlier this week, Andrea Schwartz, the senior director of media relations for Macy’s, said that the store has enhanced its cleaning and social distancing guidelines in accordance with Centers for Disease Control regulations.

Some of these enhanced measures include more frequent cleaning of surfaces in heavily-trafficked areas, hand sanitizer stations placed around the store and Plexiglas shields at select registers.

Macy’s corporate office issued a detailed news release Thursday that further outlines Macy’s reopening plan that will follow the Centers for Disease Control (CDC), state and local guidance.

“We are ready to welcome our customers back to Macy’s stores in the Wilkes-Barre community,” said Marc Mastronardi, chief stores officer at Macy’s. “We’re introducing new precautions to keep your family and ours safe and are now offering curbside pick-up to make getting what you want quick and easy. Our teams have come together and supported each other and our communities throughout this challenging time, and we look forward to safely serving our customers whenever they are ready to shop.”

Safety measures in-store

For customers shopping in store, Macy’s has implemented enhanced safety and wellness procedures to help combat any potential health concerns, complying with the CDC’s recommended protocol. This includes frequent and enhanced cleaning in heavily trafficked areas and on hard surfaces; implementing social distancing guidelines to maintain 6 feet between all customers and colleagues; installing hand sanitizer stations in frequently visited locations throughout the store, as well as Plexiglas at select registers. Macy’s is also asking colleagues to wear face masks to help prevent the spread of the virus and is guiding daily colleague wellness checks before reporting to work.

Contact-free curbside pick-up

Customers who prefer the ease of pick-up can now utilize contact-free curbside service. Items bought for Store Pick-Up on macys.com or the Macy’s mobile app will be eligible for free curbside pick-up Monday through Friday between 11 a.m. and 5 p.m.

Most orders placed by noon will be available for same-day pick-up. Orders placed after noon will be ready the following business day.

Customers will call their local store once they arrive at the designated curbside pick-up location. Following social distancing guidelines, a Macy’s colleague will confirm their order and place the merchandise in the trunk of the car, limiting contact between customers and colleagues.

Easy returns

Macy’s has extended its return policy allowing customers to return merchandise purchased online up to 60 days beyond the original end date noted on the receipt. Items purchased in a store must be returned to a store.

Customers can visit macys.com/stores for more information regarding their local store offerings.

Macy’s Viewmont store in Dickson City also has reopened.

Macy’s was allowed to reopen because it has its own entrance doors. JCPenney, which also has its own entrance doors, has not announced when it will reopen at the mall.

The mall’s other stores have not reopened due to the ongoing coronavirus outbreak.

The mall is owned by GS Mortgage Securities Trust.